Contact
Contact
One administrator runs everything, and one inbox handles all of it: support, abuse reports, privacy requests, legal notices.
Who
OWCOL Administrator
Operator of all OWCOL services.
01What to include
Where it applies, mention:
- Which service — Canvas, OWCOL SSO, OWCOL Office, OWCOL Mail, or OWCOL SIS.
- The username or email on the account.
- Roughly when it happened and what you were doing.
- The exact wording of any error message.
Never send
Passwords, one-time codes, recovery codes, or API tokens. No one at OWCOL will ask you for them.
02Privacy and data requests
For a copy of your data, a correction, or deletion, put “Privacy request” in the subject line. These are handled as described in the Privacy Policy: a reply within 30 days, and identity verification before anything is exported or erased.
03Abuse, security, and legal
Spam, phishing, or other abuse coming from an OWCOL service: subject line “Abuse report”, with full message headers where relevant.
Suspected vulnerabilities: subject line “Security”. Describe the issue rather than exploiting it further. Good-faith reports will not be met with legal action.
Legal, copyright, and law-enforcement notices: subject line “Legal notice”.
04Response times
This is a small self-hosted setup, not a staffed help desk. There is no contractual response time and no guaranteed support window. Outages get worked first.